These Terms of Service ("Terms") govern your access to and use of VTregen services operated by RMLZ LLC ("Company," "we," "us," or "our"). By signing up for or using VTregen, you ("Client") agree to be bound by these Terms. If you do not agree, do not use our services.
1. Services
VTregen provides the following automated SMS communication services to local service businesses:
- Missed-Call Text-Back: Automatically sends an SMS to callers within 30 seconds of a missed call to the Client's registered phone number.
- Review Request Sequence (Growth plan only): Sends automated Google review request messages to customers after a job is marked complete, including follow-up messages at 3 and 7 days if no response is received.
Services are delivered via the Twilio A2P 10DLC messaging platform. Message delivery depends on Twilio's network infrastructure and carrier availability, which are outside VTregen's direct control. VTregen does not guarantee 100% message delivery rates.
2. Account Registration and Eligibility
To use VTregen, you must:
- Be a business entity or individual operating a lawful local service business in the United States
- Provide accurate, complete, and current business information
- Be at least 18 years of age
- Have authority to bind your business to these Terms
VTregen is available to US-based businesses only at this time. We reserve the right to decline service to any applicant for any lawful reason.
3. Fees and Billing
3.1 Pricing
- Starter Plan: $299 one-time setup fee + $99/month
- Growth Plan: $499 one-time setup fee + $179/month
Prices are in US dollars and subject to change with 30 days written notice to active Clients.
3.2 Payment Method
VTregen bills via ACH bank transfer (no credit cards accepted). You authorize RMLZ LLC to initiate ACH debits from your designated bank account for the setup fee (due before service activation) and monthly recurring charges (billed on the same calendar day each month).
3.3 Late Payments
If a payment fails, we will retry the ACH debit within 3 business days. If payment is not received within 10 days of the due date, service may be suspended until the account is brought current. Accounts suspended for non-payment for more than 30 days may be terminated.
3.4 Taxes
You are responsible for all applicable taxes on VTregen services. We will charge applicable sales tax where required by law.
4. Cancellation Policy
Either party may cancel the service by providing 30 days written notice to the other party. Notice may be sent by email to hello@vtregen.com (from Client) or to the Client's registered email address (from RMLZ LLC).
Upon cancellation:
- Service continues for the remainder of the current billing period
- No partial-month refunds are issued
- Setup fees are non-refundable
- Client data is retained for 90 days after cancellation, then deleted
We may terminate service immediately — without notice or refund — if we determine the Client is using VTregen to send prohibited content, violate applicable law, or otherwise breach these Terms.
5. Client Responsibilities
By using VTregen, you agree that:
- You have obtained all necessary consents from your customers to receive automated SMS messages on your behalf, as required by the Telephone Consumer Protection Act (TCPA) and applicable regulations
- You will only use VTregen to send messages related to legitimate customer service interactions (missed calls, job follow-ups, review requests)
- You will not use VTregen to send spam, bulk promotional messages, politically-motivated content, adult content, or any content prohibited under Twilio's Acceptable Use Policy or applicable law
- You will keep your business contact information current in our system
- You are responsible for the accuracy of the phone numbers and customer data you provide
- You understand that VTregen sends messages on your behalf — you are legally responsible for the content sent under your account
6. Acceptable Use
The following uses are strictly prohibited:
- Sending messages to numbers on the National Do Not Call Registry without appropriate exemption
- Ignoring or failing to honor customer opt-out (STOP) requests
- Spoofing or misrepresenting the identity of the sending business
- Using VTregen for any unlawful purpose or in violation of TCPA, CAN-SPAM, or other applicable laws
- Reselling or sub-licensing VTregen services to third parties without written permission
7. Opt-Out Compliance
VTregen automatically processes STOP, ALTO, and UNSUBSCRIBE keywords as opt-out requests and cancels all pending messages to that phone number for your account. Clients must not attempt to circumvent this system or re-add opted-out customers without verifiable new consent.
8. Intellectual Property
VTregen software, branding, templates, and documentation are owned by RMLZ LLC. Your Client data (customer lists, business information) remains yours. We do not claim any ownership over your data.
You grant RMLZ LLC a limited license to use your business name and phone number data solely to deliver VTregen services. This license terminates when your account is closed.
9. Disclaimer of Warranties
10. Limitation of Liability
11. Indemnification
You agree to indemnify and hold harmless RMLZ LLC, its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of VTregen in violation of these Terms; (b) your violation of any applicable law or third-party rights; or (c) your customer data or the content of messages sent via your account.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law provisions. Any dispute arising under these Terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Los Angeles County, California, under JAMS arbitration rules, unless the amount in dispute is under $5,000 (in which case small claims court is available).
13. Changes to Terms
We may update these Terms from time to time. We will notify active Clients by email at least 30 days before material changes take effect. Continued use of VTregen after the effective date of changes constitutes acceptance of the updated Terms.
14. Contact
For questions about these Terms:
- Email: hello@vtregen.com
- Company: RMLZ LLC
- Location: Paramount, CA